For appointment pricing, please visit our Book Now page.
Financial Policies
Cancellation & Rescheduling Policy
Constellation requires 24 hours notice for all appointment cancellations and rescheduling requests. Changes can be made online through our scheduling system up to 24 hours in advance, or during regular clinic business hours by calling 612-339-5088 or emailing info@constellationacu.com. The online scheduling system will not allow for cancellations within 24 hours, so any cancellations within 24 hours of the appointment time must be made by phone or email.
Appointments canceled less than 24 hours in advance, as well as no-show appointments, will be charged the full fee of the appointment to the card on file. This policy applies to all appointments, for both new and existing patients.
Cancellation fees will not be waived for cancellations within 24 hours of the appointment time due to COVID-19 exposure, quarantine, or diagnosis, or other colds, flus, or illnesses. Additionally, no exemptions will be made for pain or general malaise, as the modalities we offer support wellbeing, health improvement, and pain reduction.
Cancellation fees will also not be waived for work-related meetings, changes in childcare, or other schedule changes.
Appointments are considered canceled and forfeited 15 minutes after the appointment time without advance notice, and the full fee will be charged to the card on file per the policy. Please contact us at 612-339-5088 if you are running late.
Exceptions may be made for medical and family emergencies, as well as on days where there are school closures in Minneapolis or St. Paul school districts due to bad weather, per the discretion of our team.
Your appointment time is reserved for you, and our team works hard to prepare for your appointments and provide high-quality care. We ask that you prepare for your appointments by contacting us well in advance if you need to make adjustments to your bookings.
When you schedule an appointment with us, you are actively agreeing to our policy and acknowledging that if you cancel or no-show within 24 hours, you will be charged the full fee to the card on file.
Our cancellation policy is in place to value the time and guarantee the income of our providers, and is non-negotiable. This policy ensures mutual respect for our practitioners and patients. Thank you for understanding and complying with our policy.
Please note: classes/events have a different cancellation and rescheduling policy, which is shared online in the event information, during the booking process for those events, and in the confirmation emails. Please reference the class/event information online or your confirmation email for class/event cancellation or rescheduling policy.
Payment & Tipping
Payment is due at time of service. Forms of payment accepted include: cash, checks, debit and credit cards (Visa, Mastercard, Discover, and American Express), and HSA/FSA cards. Please make checks payable to Constellation Acupuncture & Healing Arts. There will be a $20 fee for any returned checks.
To view the most current appointment prices, see our booking page. All appointment prices are publicly viewable from the online scheduling system before booking.
Constellation is a no-tipping establishment. If you feel inspired to show gratitude for your session financially, consider a contribution to our Pay-it-Forward program to help support us in offering Reduced Rate acupuncture appointments at the clinic.
Insurance
Constellation Acupuncture & Healing Arts is not in-network with any health insurance companies, and we do not bill insurance (health insurance, auto, or worker’s comp) for services provided. If your insurance company covers acupuncture services, we are happy to provide you with a receipt (superbill) for you to submit to your insurance company for possible reimbursement.
All services provided that will be submitted for out-of-network health insurance reimbursement with a superbill must be charged at the full and regular appointment fee. Superbills are not available for reduced rate, package rate, or discounted services if being submitted to health insurance.
Appointment Packages
We are pleased to offer appointment packages to patients to support a regular treatment plan. Packages are not purchasable online and can be purchased through our front desk only.
Acupuncture Packages
We offer three acupuncture appointment package types:
Acute Care Package: 4 follow-up acupuncture appointments (50 minutes), to be used within 2 weeks.
Price is $340. This package offers a $15 discount per appointment compared to the regular appointment rate.
Corrective Care Package: 6 follow-up acupuncture appointments (50 minutes), to be used within 8 weeks.
Price is $540. This package offers a $10 discount per appointment compared to the regular appointment rate.
Maintenance Care Package: 10 follow-up acupuncture appointments (50 minutes), to be used within 12 months. This package is a great option for ongoing every other week or monthly care.
Price is $900. This package offers a $10 discount per appointment compared to the regular appointment rate.
Acupuncture packages can be used with any of our acupuncture providers. For package appointments with Dr. Kim Christensen, patients will pay an additional $10 co-pay per visit at the time of visit, reflective of Dr. Kim’s higher appointment pricing. You will still be receiving a $10 or $15 discount per appointment compared to Dr. Kim’s regular rate, depending on the package.
Holistic Microneedling & Nanoneedling Appointment Packages
We offer two microneedling/nanoneedling package types:
Holistic Microneedling + Acupuncture 3-Pack: 3 follow-up Holistic Microneedling & Acupuncture appointments (50-min), to be used within 4 months.
Price is $945. This package offers a 10% discount compared to the regular appointment rate (savings of $105 total, or $35 per appointment).
Holistic Nanoneedling + Acupuncture 3-Pack: 3 Holistic Nanoneedling & Acupuncture appointments, to be used within 4 months. To be used between microneedling sessions or for maintenance.
Price is $810. This package offers a 10% discount compared to the regular appointment rate (savings of $90, or $30 per appointment).
Terms & conditions:
Packages are non-transferrable and cannot be shared with other patients.
If you late cancel within 24 hours or no-show for an appointment, one of your package appointments will be used to pay the late cancellation/no show fee.
Appointments not used within the designated amount of time will be forfeited. If you will be unable to book the appointments within the designated time frame for any reason, please speak with your provider to discuss a treatment plan.
Refunds: Pro-rated package refunds are available if a patient chooses to end care before the package is completed. The full, regular rate of the used appointments will be deducted from the package fee, and the patient will be refunded the prorated balance. The patient must notify the clinic of the desire for a refund within the designated package time period.
Questions about our rates or policies?
Reach out using this contact form. We look forward to hearing from you.
